Legal

EveryGram — Terms and Conditions of Use


Effective date	26 August 2026
Last updated	26 August 2026
Version	1.0

These Terms and Conditions of Use (the "Terms") form a legally binding agreement between you ("you", "your", or "User") and Novaclare - FZCO, a free zone company with limited liability incorporated in Dubai Silicon Oasis, Dubai, United Arab Emirates in accordance with Dubai Law No. 16 of 2021 and the DIEZA Implementing Regulations 2023, registration number 77886, holding commercial licence number 79635 issued by the Dubai Integrated Economic Zones Authority, whose registered office is at Premises DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates ("EveryGram", "we", "us", or "our").

EveryGram is a trading name and product of Novaclare - FZCO.

These Terms govern your access to and use of the EveryGram mobile applications for iOS and Android, any associated websites, web application, application programming interfaces, push notifications, and all related features, content and services (together, the "Service").

PLEASE READ THESE NOTICES CAREFULLY

1. EVERYGRAM IS NOT A MEDICAL SERVICE. The Service provides general nutrition, fitness and wellness information for informational and educational purposes only. It is not a medical device, does not provide medical advice, diagnosis or treatment, and is not a substitute for professional healthcare. See Section 4.

2. NUTRITION VALUES ARE ESTIMATES AND MAY BE WRONG. Nutrition values are estimates and may use AI or publicly available data. They are produced from the description you give — by voice, photo or text — and vary according to that description. They are an estimate, not a measurement, and can be materially inaccurate or incomplete. Verify with the restaurant or brand for official values, as applicable. Never rely on the Service to identify allergens or to manage a food allergy, intolerance, or medically prescribed diet. See Section 5.

2A. THE SERVICE DOES NOT KNOW YOUR MEDICAL STATUS. It does not screen for, detect or diagnose any condition, and many relevant conditions are undiagnosed. Its targets and suggestions assume a generally healthy adult. Obtain a medical assessment before making any significant change to your diet, energy intake or exercise. See Section 4.4.

3. AGE RESTRICTION — 18+. The Service is available only to individuals aged 18 years or older, in every country. There is no parental-consent route. See Section 3, and Section 4.6 on why.

4. THESE TERMS LIMIT OUR LIABILITY AND AFFECT HOW DISPUTES ARE RESOLVED. Sections 19 and 20 limit our liability to you. Section 22 governs disputes. If you are a resident of the United States, Section 26.1 requires that most disputes be resolved by binding individual arbitration and waives your right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days as described in Section 26.1.7. Nothing in these Terms removes rights that cannot lawfully be removed under the consumer law of your country of residence.

5. IF YOU ARE IN CRISIS. If you are experiencing a medical emergency, call your local emergency number immediately. If you are struggling with disordered eating, please read Section 4.6 before continuing.

Acceptance of these Terms
Definitions
Eligibility and Your Account
Health and Medical Disclaimer
Artificial Intelligence, Estimates and Accuracy
Connected Health Platforms and Device Data
Voice, Camera and Photo Features
Notifications and Communications
Dietitian, Clinic and Professional Connection Features
Subscriptions, Fees and Billing
Licence to Use the Service
Your Content and the Licence You Grant Us
Acceptable Use
Intellectual Property
Privacy and Data Protection
Third-Party Services and Content
Availability, Changes and Beta Features
Term, Suspension and Termination
Disclaimer of Warranties
Limitation of Liability
Indemnification
Governing Law and Dispute Resolution
Apple and Google Platform Terms
Export Control and Sanctions
General Provisions
Region-Specific Terms
How to Contact Us

1. Acceptance of these Terms

1.1 Agreement. By downloading, installing, accessing, registering for, or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference and available at https://everygram.ai/privacy. If you do not agree, you must not access or use the Service and should delete the application from your devices.

1.2 Capacity. You represent that you have the legal capacity to enter into a binding contract and that you are not barred from using the Service under the laws of the United Arab Emirates, your country of residence, or any other applicable jurisdiction.

1.3 On behalf of an organisation. If you accept these Terms on behalf of a company, clinic, employer or other legal entity, you represent that you have authority to bind that entity, and "you" refers to both you and that entity.

1.4 Additional terms. Certain features may be subject to additional or supplemental terms presented to you at the time you access them (for example, beta programme terms, promotional terms, or clinic programme terms). Those additional terms form part of these Terms for the relevant feature. Where an irreconcilable conflict exists, the additional terms prevail for that feature only.

1.5 Changes to these Terms. We may amend these Terms as described in Section 25.1.

2. Definitions

Term	Meaning
AI Output	Any text, value, estimate, classification, insight, suggestion, notification or other content generated in whole or in part by an automated or machine-learning system within the Service, including nutrition estimates, food identifications, insights, pattern signals and notification content.
Connected Health Platform	Apple Health / HealthKit, Android Health Connect, or any other third-party health data platform or wearable service you authorise the Service to read from.
Content	All data, text, images, photographs, audio recordings, transcriptions, logs, measurements, goals, preferences and other material submitted to, or generated within, the Service.
Health Professional	A dietitian, nutritionist, clinician, coach, clinic or other professional or organisation that you connect with through the Service.
Paid Plan	Any subscription, tier, feature, credit pack or other component of the Service made available in exchange for payment.
Platform Provider	Apple Inc. and/or Google LLC, as operator of the app store through which you obtained the application.
Service	As defined in the preamble to these Terms.
User Content	Content that you submit, upload, record, enter, import or otherwise provide to the Service.

3. Eligibility and Your Account

3.1 Minimum age — 18 years. The Service is intended solely for adults. You must be at least 18 years old to create an account or to use the Service. By using the Service you represent and warrant that you are 18 or older.

3.2 No use by minors. We do not knowingly permit any person under 18 to register, use the Service, or provide personal information to us, and we do not offer a parental- or guardian-consent route.

We apply an 18+ minimum in every country. We do so deliberately: the Service is built around energy targets, weight tracking and food logging, and calorie restriction carries particular risk during adolescence, which is the period of highest risk of onset for eating disorders (see Section 4.6).

If we learn that a person under 18 holds an account, we will terminate it and delete the associated personal data in accordance with Section 18.4 and applicable law. If you believe a person under 18 is using the Service, contact us at support@everygram.ai and we will investigate promptly.

Misrepresenting your age is a material breach of these Terms and entitles us to suspend or terminate your account immediately under Section 18.3. We may take reasonable steps to verify age, but we do not warrant that those measures will detect every misstatement.

Nothing in this Section prevents a person under 18 from receiving nutrition or dietetic care from a qualified healthcare professional; it means only that they may not hold an account with, or use, this Service.

3.3 Registration. Accounts are created using a mobile telephone number verified by one-time passcode (OTP), and optionally an email address. You agree to provide accurate, current and complete information and to keep it up to date. Providing false information is a material breach of these Terms.

3.4 One account per person. You may hold only one account unless we expressly agree otherwise in writing. You may not create an account on behalf of another person, or sell, rent, share, transfer or permit any other person to use your account.

3.5 Account security. You are responsible for maintaining the confidentiality and security of your account, your registered mobile number, your OTP codes and your device. You are responsible for all activity occurring under your account, whether or not authorised by you, except to the extent caused by our failure to meet our own security obligations. You must notify us immediately at support@everygram.ai if you suspect any unauthorised access, loss of your registered number, or compromise of your device.

3.6 Accuracy of profile data. The Service calculates targets and insights from data you provide, including height, weight, activity level, goals and preferences. Inaccurate profile data will produce inaccurate targets. You are solely responsible for the accuracy of what you enter.

3.7 Sanctions and restricted persons. You represent that you are not located in, ordinarily resident in, or a national of, any country or territory subject to comprehensive sanctions, and that you are not listed on any restricted-party list. See Section 24.

4. Health and Medical Disclaimer

4.1 The Service is not medical care

The Service is a general-purpose consumer wellness and nutrition-tracking tool provided for informational, educational and self-management purposes only. The Service:

is not a medical device and has not been evaluated, cleared, approved or certified by the UAE Ministry of Health and Prevention, the Emirates Drug Establishment, the U.S. Food and Drug Administration, the U.K. Medicines and Healthcare products Regulatory Agency, any EU notified body, or any other regulatory authority;
does not provide medical advice, medical opinion, diagnosis, prognosis, treatment, prescription, or clinical monitoring;
does not create a physician–patient, dietitian–patient, therapist–client or any other professional healthcare relationship between you and EveryGram; and
is not a substitute for consultation with, examination by, or treatment from a qualified healthcare professional.

4.2 Always consult a qualified professional

You should seek the advice of a physician, registered dietitian or other qualified healthcare provider before starting, changing or stopping any diet, nutrition plan, fasting protocol, exercise programme, supplement regimen or medication, and before acting on any information, target, insight, suggestion or notification obtained through the Service.

Never disregard, avoid or delay obtaining professional medical advice because of anything you have read, seen or received through the Service.

4.3 Emergencies

The Service is not designed, intended or suitable for emergencies. It does not monitor you, does not detect medical events, and no person at EveryGram reviews your data in real time or is alerted if your data is abnormal. If you believe you are experiencing a medical emergency, call your local emergency services number immediately (999 in the UAE; 911 in the United States; 112 in the EU and the UK) or go to the nearest emergency department.

4.4 Conditions requiring particular caution — including conditions you may not know you have

4.4.1 Undiagnosed and unknown conditions. Many of the conditions listed below are commonly undiagnosed. A person may have impaired glucose tolerance, hypertension, reduced kidney function, a thyroid disorder, an arrhythmia, coeliac disease, a food allergy or sensitivity, an eating disorder, or a nutritional deficiency without knowing it and without symptoms.

The Service does not screen for, test for, detect, diagnose, rule out, or alert you to any medical condition, and it is not capable of doing so. It has no knowledge of your medical history, medication, laboratory results or clinical status beyond what you choose to type into it, and it does not verify anything you enter.

Accordingly, you acknowledge and agree that:

the Service is designed for use by individuals who are generally healthy, and its targets, estimates and suggestions are calculated on that assumption;
you may have a condition that makes the Service's targets, estimates or suggestions unsuitable or unsafe for you, and neither you nor we may be aware of it;
it is your responsibility — not ours — to determine whether the Service is appropriate for you, and we strongly recommend that you obtain a medical assessment from a qualified healthcare provider before beginning, and before making any significant change to, your diet, energy intake, fasting pattern or exercise routine; and
you accept the risk arising from any condition you have but are unaware of, to the fullest extent permitted by the law applicable to you.

4.4.2 Conditions requiring clearance. You must obtain clearance from your healthcare provider before using the Service if you have, or suspect or may have, any of the following, and you must follow your provider's guidance over anything the Service produces:

diabetes, hypoglycaemia, or any condition requiring insulin or glucose management;
cardiovascular disease, hypertension, arrhythmia, or a history of cardiac events;
kidney disease, liver disease, or any condition requiring protein, sodium, potassium, phosphorus or fluid restriction;
any eating disorder or history of disordered eating (see Section 4.6);
pregnancy, suspected pregnancy, fertility treatment, or breastfeeding;
food allergies, coeliac disease, or medically supervised elimination diets;
any condition managed by medication whose effect may be altered by diet, weight change, fasting or exercise (including anticoagulants, thyroid medication, antihypertensives, GLP-1 receptor agonists and psychiatric medication);
recent surgery, including bariatric surgery;
any musculoskeletal injury or condition affected by physical activity; or
any age, frailty or mobility factor affecting nutritional requirements.

4.5 Physical activity — assumption of risk

Physical activity carries inherent risk of injury, and in rare cases serious injury or death. You participate in any physical activity voluntarily and at your own risk. The Service does not assess your fitness to exercise. Stop immediately and seek medical attention if you experience chest pain, dizziness, faintness, shortness of breath, or any other concerning symptom.

4.6 Disordered eating — important safety notice

Calorie counting, macronutrient targets, weight tracking and streak-based behavioural prompts can be harmful to people who have, or are predisposed to, anorexia nervosa, bulimia nervosa, binge-eating disorder, ARFID, orthorexia or other disordered eating patterns.

Do not use the Service if you have a current or past eating disorder, unless a qualified healthcare professional treating you has expressly advised that it is appropriate for you, and you use it under their supervision.

Why the Service is 18+. Adolescence is the period of highest risk of onset for eating disorders, and calorie tracking is recognised as a potential contributing factor for some young people. That is the reason for the age restriction in Section 3.1, and it is why we do not offer a parental-consent route. A person under 18 who wants support with nutrition should obtain it from a paediatrician or registered dietitian, not from this Service.

Signs to stop. Whatever your age, stop using the Service and seek advice if you notice preoccupation with numbers, escalating restriction, guilt or anxiety about eating, compensatory exercise, or distress connected with logging.

The Service includes automated safeguards intended to reduce the risk of encouraging excess intake — for example, suppressing suggestions to eat more late in the evening, or once the available energy for your day has been consumed. These safeguards are conveniences, not clinical safety systems. They are heuristic, may not operate in every circumstance, and must not be relied upon as protection against harmful eating behaviour.

If you are struggling, please contact a qualified professional or a national eating disorder helpline in your country. You may stop using the Service and delete your account at any time as described in Section 18.

4.7 No monitoring, no screening, and no duty of care over your data

We do not review, monitor, interpret, screen or act upon your logs, weight, health metrics, sleep, heart rate or messages, and we have no obligation to do so. No clinician reviews your data. No automated system in the Service is designed or validated to detect a medical condition, a deficiency, a dangerous trend, or a deterioration in your health.

The absence of a warning, alert, insight or notification from the Service does not mean that your data is normal, that your intake is adequate or safe, or that you are healthy. It means only that the Service did not generate one. You must not treat silence from the Service as reassurance, and you must not use the Service in place of periodic medical review.

4.8 Individual results vary

Any outcome, result, weight change, performance change or health improvement referenced in the Service, in our marketing, or by other users is illustrative only. We make no representation, promise or guarantee that you will achieve any particular result. Nutrition and body composition are affected by genetics, medical conditions, medication, sleep, stress, adherence and many other factors outside our control.

5. Artificial Intelligence, Estimates and Accuracy

5.1 How the Service generates nutrition information

The Service allows you to log food by speaking a description, photographing a meal, or entering text. Nutrition values shown to you are derived from one or more of the following sources, alone or in combination:

the description you provide — what you say, type or photograph, including the food name, quantity, preparation method and any detail you choose to give or omit;
artificial intelligence and machine-learning models, including third-party large language and multimodal models, which identify foods and estimate portion sizes, calories, macronutrients and other nutritional attributes; and
publicly available nutritional data sources, including the U.S. Department of Agriculture FoodData Central database and comparable public reference datasets.

The Service also uses automated systems to generate insights, behavioural observations, pattern signals and the content of notifications.

5.2 AI Output is an estimate, not a measurement

Every nutrition value shown by the Service is an estimate. It is not a measurement, and it may be wrong.

AI Output is inherently probabilistic and may be inaccurate, incomplete, outdated, internally inconsistent, or entirely wrong. Automated systems can misidentify foods, misjudge portion size, omit ingredients, mistranscribe speech, misinterpret images, and produce confident-sounding statements that are false.

Values vary according to the description you give. The Service can only work from what you tell it. A vague, partial, mistaken or abbreviated description will produce a correspondingly unreliable estimate, and two descriptions of the same meal may produce materially different results. Nutritional composition also varies genuinely between brands, outlets, recipes, suppliers, batches, preparation methods and individual servings.

You acknowledge that:

no calorie, macronutrient or micronutrient figure produced by the Service is a measured, laboratory-tested or officially confirmed value;
the Service cannot know how a dish was actually prepared, what oils, sauces, sugars, dressings or additives were used, or the true weight of your portion;
the accuracy of any estimate depends directly on the accuracy and completeness of the description you provide; and
you are solely responsible for reviewing, correcting and verifying every log before relying on it.

5.3 ALLERGENS AND MEDICALLY RESTRICTED DIETS — CRITICAL WARNING

THE SERVICE MUST NOT BE USED TO IDENTIFY OR AVOID ALLERGENS OR ANY INGREDIENT YOU MUST NOT CONSUME.

The Service does not reliably detect allergens, cross-contamination, trace ingredients, hidden ingredients, additives, preservatives, alcohol, animal derivatives, gluten, or ingredients relevant to religious dietary observance. An ingredient list generated by the Service may omit an ingredient that is present, or list one that is not.

If you have a food allergy, intolerance, coeliac disease, a medically prescribed diet, or a religious dietary requirement, you must verify ingredients directly with the manufacturer, restaurant, packaging label or your healthcare provider. Never make a consumption decision on the basis of AI Output alone. Reliance on the Service for this purpose may result in serious injury or death.

5.4 The in-app notice forms part of these Terms

Each food estimate in the Service is displayed with the following notice, which is incorporated into and forms part of these Terms:

"Nutrition values are estimates and may use AI or publicly available data. Verify with the restaurant or brand for official values, as applicable."

By using the Service you confirm that you have read, understood and accept that notice, and that it applies to every nutrition value the Service displays to you, whether or not the notice is visible on a particular screen at a particular moment.

5.5 Publicly available data, official values, and "verified" indicators

5.5.1 Public reference data. Where the Service draws on a publicly available nutritional database, that data is compiled and published by a third party. We do not create, own, audit, correct or warrant it. It may be out of date, regionally inapplicable, based on a different formulation of the product, or simply wrong. Public datasets typically describe generic or representative foods, not the specific item you ate.

5.5.2 The restaurant or brand is the authoritative source. Where an official nutritional value is published by the manufacturer, brand, restaurant or outlet that produced the food, that value is authoritative and the Service's estimate is not. Where accuracy matters to you for any reason — and always where it matters for a health, medical, allergy or dietary-restriction reason — you must verify with the restaurant or brand directly and rely on their figures, not ours.

5.5.3 "Verified", "matched" and similar indicators. The Service may indicate that a logged item has been checked against, or matched to, an entry in a public nutritional database. Such an indicator means only that an automated search returned a database entry that the Service considered a plausible match. It is not a confirmation that the entry corresponds to the food you actually ate, that the portion size is correct, or that the values are accurate for your meal. Matching is automated, unreviewed by any person, and can select the wrong entry. No indicator, badge, label, status or styling anywhere in the Service constitutes a warranty, certification or guarantee of nutritional accuracy.

5.6 Estimates and targets

Calorie targets, macronutrient splits, energy-expenditure figures, basal metabolic rate, and "pace" projections are calculated from population-level formulas applied to the data you provide. They are approximations for a hypothetical average person with your inputs and may differ substantially from your actual physiology. They are not clinical prescriptions.

5.7 Insights, notifications and behavioural prompts

Insights, patterns, observations, reminders and behavioural nudges are generated automatically from your usage data. They are general wellness suggestions, not personalised medical guidance, and they may be irrelevant, mistimed, or wrong for your circumstances. You are free to ignore them, and you should ignore any that conflict with the advice of your healthcare provider.

5.8 Third-party model providers

AI features are provided in part using third-party artificial intelligence services. Your inputs (including voice recordings, transcriptions, photographs and text) may be transmitted to and processed by those providers in order to generate AI Output, as described in our Privacy Policy. We do not control, and are not responsible for, the internal operation, availability, accuracy or output of third-party models.

5.9 No guarantee of AI availability

AI features depend on third-party services and may be unavailable, degraded, rate-limited, changed or withdrawn at any time, with or without notice, including where a model provider changes, deprecates or restricts a model. We do not guarantee continued availability of any particular AI feature, model, or level of quality.

5.10 Your responsibility

You remain solely responsible for every decision you make about what you eat, how you exercise, what medication you take, and how you manage your health. You must apply your own judgement and, where appropriate, professional advice, to all AI Output.

6. Connected Health Platforms and Device Data

6.1 Optional integration. With your explicit permission, the Service can read health and fitness data from Connected Health Platforms — including Apple Health (HealthKit) on iOS and Health Connect on Android — such as steps, distance, active and total energy burned, floors climbed, exercise sessions, sleep, heart rate and body weight.

6.2 Read-only. The Service reads data from Connected Health Platforms. It does not write, alter or delete data in those platforms.

6.3 Your control. You grant, restrict and revoke these permissions in your device operating system settings, not in the Service. Revoking permission will stop further syncing but does not by itself delete data already stored by the Service. Data held within Apple Health or Health Connect belongs to those platforms and is governed by their settings and terms; deleting your EveryGram account does not delete it.

6.4 Accuracy of device data. Data originating from a Connected Health Platform, phone sensor, wearable, smart scale or other device is generated by that device or platform, not by us. It may be inaccurate, incomplete, delayed, duplicated or missing. We do not verify it and are not responsible for it. Consumer wearables and phone sensors are not clinical measurement instruments.

6.5 Restrictions on health data. We will not use data obtained from Apple Health or Health Connect for advertising, marketing, targeting, data brokerage or any use-based data mining other than improving health, fitness and wellness management or for your own health research where you have given separate express consent. We will not sell such data to any third party.

6.6 Third-party platform terms. Your use of a Connected Health Platform is governed by the terms and privacy policy of its provider. We are not a party to that relationship.

7. Voice, Camera and Photo Features

7.1 Consent to record and process. Voice logging requires access to your device microphone. When you use it, audio is recorded, transmitted, transcribed and processed to create a food log. Photo logging requires access to your camera or photo library, and the image is transmitted and analysed to identify food. By using these features, you consent to that recording, transmission and processing.

7.2 Recording others. You must not record any other person without their knowledge and consent. Laws in many jurisdictions — including the UAE, several U.S. states, the U.K. and EU member states — impose civil and criminal penalties for recording a person without consent. You are solely responsible for compliance, and you must not use the microphone feature where another person's voice may be captured unless they have consented.

7.3 Photographs of people and places. Do not photograph other people (including children), private documents, screens containing another person's information, or any location where photography is prohibited. You are solely responsible for the lawfulness of every image you submit.

7.4 Incidental capture. Recordings and photographs may incidentally capture background audio, bystanders, surroundings or other information. You are responsible for the content you capture and submit.

7.5 Permissions. You may grant or revoke microphone, camera, photo library, location and notification permissions at any time in your device settings. Revoking a permission will disable the corresponding feature.

7.6 Location. Where you permit it, the Service uses your approximate (coarse) location on a one-off basis to set your city and time zone so that daily targets, insights and reminders align with your local day. The Service does not track your location continuously or in the background.

8. Notifications and Communications

8.1 Types of communication. By creating an account you agree to receive: (a) SMS messages containing one-time passcodes and account-security notices; (b) service, transactional and billing communications; and (c) where you have permitted them, push notifications and in-app messages containing reminders, insights and behavioural prompts.

8.2 NOT AN EMERGENCY OR MEDICAL ALERT SYSTEM. Notifications are convenience features only. They are not medical alerts, safety alerts, or reminders of medical significance. Delivery depends on your device, operating system, notification permissions, battery-optimisation settings, network connectivity and third-party push infrastructure. Notifications may be delayed, duplicated, delivered at an unintended time, or never delivered at all. You must never rely on the Service to remind you to eat, take medication, hydrate, sleep, or perform any health-critical action.

8.3 Opting out. You can disable push notifications in your device settings and adjust notification categories and timing in the Service. You cannot opt out of essential transactional and security communications while you hold an account.

8.4 Marketing. Where required by law, we will obtain your consent before sending marketing communications, and every marketing message will contain an unsubscribe mechanism.

8.5 Carrier charges. Your mobile network operator may charge you for SMS messages and data. Those charges are your responsibility.

8.6 Electronic communications. You consent to receive communications from us electronically, and agree that electronic notices, agreements and disclosures satisfy any legal requirement that they be in writing.

9. Dietitian, Clinic and Professional Connection Features

These features are not currently available. As at the date of these Terms, the Service does not offer any dietitian, clinic or professional connection feature, and we do not share your data with any dietitian, clinic or other health professional. This Section is included so that the basis on which such features would operate is settled in advance. It takes effect only if and when we introduce them, and we will update our Privacy Policy before any data is shared with any professional.

9.1 We are a conduit, not a provider. If introduced, such features would allow you to search for, request a connection with, and share data with a Health Professional or clinic. EveryGram does not provide healthcare, dietetic, nutritional, medical or counselling services, and is not a healthcare provider, clinic, medical practice or insurer. We provide software that facilitates a connection.

9.2 The professional relationship is yours. Any relationship, consultation, plan, advice or treatment arising between you and a Health Professional is solely between you and that person or organisation. We are not a party to it. The Health Professional is independently responsible for their own advice, conduct, licensure, insurance, record-keeping and compliance with the professional and health regulations applicable to them.

9.3 No endorsement or verification guarantee. Listing, availability or connection through the Service does not constitute a recommendation, endorsement, certification or guarantee by us of any Health Professional's qualifications, registration, competence, availability or suitability for you. You are responsible for satisfying yourself as to a Health Professional's credentials and regulatory standing before acting on their advice.

9.4 Data sharing would be by your consent and revocable. A Health Professional could access your data only where you have initiated or accepted a connection. You may pause or end a connection at any time, which stops further access. Data a Health Professional has already accessed, exported or recorded in their own systems is held by them under their own obligations, and we cannot delete or recall it.

9.5 No liability for professional conduct. To the maximum extent permitted by law, we are not liable for any act, omission, advice, error, negligence, misconduct, breach of confidence or data handling by any Health Professional, clinic or their personnel.

9.6 Obligations of professional and clinic users. If such features are introduced and you use the Service in a professional or clinic capacity, you additionally represent and warrant that you hold and will maintain all licences and registrations required in your jurisdiction; that you have obtained all consents necessary to access and process any individual's data through the Service; that you will comply with all applicable health, privacy and professional regulations; and that you will not use the Service as a system of record, as a medical device, or for clinical diagnosis or monitoring. You will indemnify us in accordance with Section 21 in respect of your professional activities.

9.7 Access control. Where the Service assigns roles and permissions within a clinic, you are responsible for administering those roles correctly and for promptly removing access from personnel who should no longer have it.

10. Subscriptions, Fees and Billing

10.1 Free and paid features. Parts of the Service are made available free of charge. Other features are or will be made available only under a Paid Plan. We may change which features are free and which require payment, prospectively and on reasonable notice as described in Section 10.9.

10.2 Purchases through app stores. Paid Plans purchased within the iOS or Android application are processed by the relevant Platform Provider, not by us. Those purchases are additionally governed by the Platform Provider's terms. We do not receive or store your payment card details for in-app purchases. Where we offer purchases directly (for example through our website), payment is processed by our payment processor, and you authorise us and our processor to charge the payment method you provide.

10.3 Automatic renewal — please read. Subscriptions renew automatically. Unless you cancel before the end of the then-current billing period, your subscription will automatically renew for a further period of the same length, and the payment method on file (or your app store account) will be charged the then-current price for that plan, plus applicable taxes. The subscription term, price and renewal frequency are disclosed to you at the point of purchase.

10.4 Free trials and introductory offers. Where a free trial or discounted introductory period is offered: (a) it is available only to eligible new subscribers, once per person or household unless stated otherwise; (b) unless you cancel at least 24 hours before the trial ends, the trial converts automatically into a paid subscription and you will be charged; and (c) starting a new trial may require a valid payment method. We may modify or withdraw trial offers at any time.

10.5 Cancellation. You may cancel a subscription at any time.

iOS: Settings → your name → Subscriptions → EveryGram → Cancel.
Android: Google Play → Menu → Subscriptions → EveryGram → Cancel.
Direct purchases: through the account settings in the Service, or by contacting support@everygram.ai.

Cancellation must be completed at least 24 hours before the end of the current period to avoid the next charge. Cancelling stops future renewals; it does not terminate the current period. You retain paid access until the end of the period already paid for. Deleting the application does not cancel a subscription.

10.6 Refunds. Except where a refund is required by law or expressly stated in this Section:

fees are non-refundable, and we do not provide refunds or credits for partially used periods, unused features, or periods in which you did not use the Service;
refunds for purchases made through an app store must be requested from that Platform Provider under its refund policy — we cannot process them;
for direct purchases, we may grant a refund at our discretion, and any refund granted in one instance does not oblige us to grant another.

Your statutory rights, including the withdrawal rights described in Sections 26.2 and 26.3, are not affected.

10.7 Taxes. Prices displayed may exclude applicable taxes. You are responsible for all value added tax (including UAE VAT), sales tax, goods and services tax, withholding and other governmental charges arising from your purchase, other than taxes on our income. Where we are required to collect tax, it will be added at the applicable rate.

10.8 Failed payment. If a payment is declined or reversed, we may suspend or downgrade your access to paid features immediately and without notice, retry the charge, and recover reasonable costs of collection permitted by law. You must keep your payment details current.

10.9 Price changes. We may change the price of a Paid Plan. For an existing subscription, we will give you at least 30 days' notice before an increased price applies (or such longer period as the law or the Platform Provider requires), and the change will take effect from your next renewal. If you do not agree to the new price, you must cancel before the renewal date; continuing the subscription after the effective date constitutes acceptance. Where the Platform Provider requires your affirmative consent to a price rise, the subscription will not renew at the new price without it.

10.10 Promotions and credits. Promotional codes, credits and offers are personal to you, have no cash value, cannot be sold or transferred, may not be combined with other offers, and expire on the stated date. We may withdraw or void any code obtained or used in breach of these Terms or in a fraudulent, abusive or unintended manner.

10.11 Chargebacks. If you initiate a chargeback or payment dispute, we may suspend your account pending resolution. Where a chargeback is found to be unjustified, we may recover the disputed amount and any associated fees.

10.12 No effect on medical disclaimers. Payment of any fee does not alter, reduce or waive any disclaimer, limitation or exclusion in these Terms. A Paid Plan does not purchase medical advice, clinical oversight, or any healthcare service.

11. Licence to Use the Service

11.1 Licence grant. Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to download and use one copy of the application on a device you own or control, and to access the Service, for your own personal, non-commercial use only (or, for professional users under Section 9.6, for the internal purpose expressly permitted).

11.2 Reservation of rights. All rights not expressly granted are reserved. No ownership interest is transferred to you.

11.3 Restrictions. You must not, and must not permit any other person to:

copy, modify, adapt, translate, or create derivative works of any part of the Service;
reverse engineer, decompile, disassemble, decrypt, or attempt to derive the source code, models, prompts, algorithms, weights or underlying structure of the Service, except to the extent this restriction is expressly prohibited by applicable law;
rent, lease, lend, sell, redistribute, sublicense, host as a service, or otherwise make the Service available to any third party;
remove, obscure or alter any copyright, trademark, or other proprietary notice;
access the Service by any automated means — including scraping, crawling, bots, scripts or data mining — or extract data in bulk, other than through an interface we expressly provide for that purpose;
use the Service, or any AI Output, to develop, train, fine-tune, benchmark, evaluate or improve any competing product, model or dataset;
circumvent, disable or interfere with any security, rate-limiting, authentication, entitlement, geographic restriction, or usage-limit feature;
probe, scan or test the vulnerability of the Service, or breach any security or authentication measure, without our prior written authorisation;
interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure;
use the Service on a device that has been jailbroken, rooted or otherwise modified in a way that defeats its security model; or
use the Service in any way that violates applicable law or these Terms.

11.4 Updates. The Service may download and install updates automatically. Updates may add, change or remove features. We may require you to install an update in order to continue using the Service, and we may cease supporting older versions and operating system releases.

12. Your Content and the Licence You Grant Us

12.1 You own your Content. As between you and us, you retain all ownership rights in your User Content. We do not claim ownership of it.

12.2 Licence to us. You grant us a worldwide, non-exclusive, royalty-free, sublicensable (to our processors and infrastructure providers only) licence to host, store, reproduce, transmit, adapt, process, analyse and display your User Content solely for the purposes of: (a) operating, providing, securing and supporting the Service to you; (b) generating AI Output, insights and notifications for you; (c) sharing it with a Health Professional where you have directed it; (d) complying with law; and (e) maintaining backups and business continuity. This licence exists only for as long as necessary for those purposes and ends when your Content is deleted, subject to Section 12.6.

12.3 Your warranties. You represent and warrant that you have all rights necessary to submit your User Content, that it does not infringe any third party's intellectual property, privacy or other rights, that you have obtained any consent required from any person appearing or audible in it, and that it does not violate any law or these Terms.

12.4 Use of data for improvement and model training. We may use aggregated and de-identified data derived from use of the Service to analyse usage, improve accuracy, develop features and produce statistics. Such data is processed so that it does not identify you and will not be re-identified. We will not use your identifiable personal data or health data to train artificial intelligence models, and we will not sell your personal data or health data, unless you have given separate, specific, informed and freely revocable consent. Our full position is set out in the Privacy Policy.

12.5 No obligation to store. We are not a backup or archival service. You are responsible for maintaining your own copies of anything you need to keep. While we take reasonable measures to protect data, we do not warrant that Content will not be lost, corrupted or deleted, and we have no liability for loss of Content except as set out in Section 20.

12.6 Deletion. When you delete Content or your account, we will delete or de-identify the relevant data in accordance with Section 18.4 and our Privacy Policy. Aggregated and de-identified data, and records we are required to retain by law, are not affected.

12.7 Feedback. If you send us ideas, suggestions, feature requests, bug reports or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable and transferable licence to use, modify and commercialise it for any purpose, without attribution, compensation or obligation to you. You waive any moral rights in it to the extent permitted by law.

13. Acceptable Use

You agree not to use the Service to:

violate any applicable law, regulation, sanction or third-party right;
impersonate any person or entity, or misrepresent your identity, age, qualifications or affiliation — including falsely presenting yourself as a licensed Health Professional;
upload or transmit anything unlawful, defamatory, obscene, hateful, harassing, sexually explicit involving any person, or that promotes self-harm, suicide, disordered eating, or the abuse of medication or substances;
upload or transmit any virus, malware, or other harmful code;
collect, harvest or process another person's personal or health data without their lawful consent;
gain or attempt to gain unauthorised access to any account, system, network or data;
submit knowingly false, fraudulent or manipulated data, including to obtain a promotion, refund, entitlement or clinical benefit to which you are not entitled;
use the Service to make or support any clinical diagnosis, treatment decision, dosing decision, or regulated medical claim;
present AI Output as verified nutritional, clinical or professional advice to any other person;
resell, commercialise or provide the Service to a third party, or use it to operate a competing or derivative service; or
take any action that imposes an unreasonable load on our infrastructure or that interferes with any other user's use of the Service.

We may investigate suspected breaches and may report unlawful activity to law enforcement or regulators. We may remove Content or restrict access where we reasonably believe these Terms have been breached.

14. Intellectual Property

14.1 Our rights. The Service — including all software, source code, object code, models, prompts, algorithms, databases, nutritional datasets, user interfaces, designs, graphics, text, audio, video, look and feel, and all documentation — and all intellectual property rights in it, are owned by us or our licensors and are protected by copyright, trademark, trade secret, database and other laws worldwide.

14.2 Trademarks. "EveryGram", our logos, and our product names are our trademarks. You may not use them without our prior written permission. Third-party marks appearing in the Service belong to their respective owners and their use does not imply any affiliation or endorsement.

14.3 AI Output. As between you and us, and subject to the rights of third-party model providers and to Section 11.3.6, you may use AI Output generated from your own inputs for your personal purposes. AI Output is not warranted to be unique, and identical or similar output may be generated for other users.

14.4 Infringement claims. If you believe material in the Service infringes your copyright or other intellectual property right, notify us at support@everygram.ai with: identification of the work; identification of the material and its location; your contact details; a statement of good-faith belief that the use is unauthorised; a statement that the information is accurate and, under penalty of perjury, that you are authorised to act; and your signature. We may remove material and terminate the accounts of repeat infringers.

15. Privacy and Data Protection

15.1 Privacy Policy. Our collection and use of personal data is described in our Privacy Policy at https://everygram.ai/privacy, which forms part of these Terms.

15.2 Sensitive data. You acknowledge that the Service necessarily processes information concerning your health, diet, body measurements and physical activity, which constitutes sensitive personal data / special category data under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (and, where applicable, Federal Law No. 2 of 2019 concerning ICT in Healthcare), the EU and UK General Data Protection Regulation, and comparable laws. By providing this information and using the Service you give your explicit consent to its processing for the purposes described in the Privacy Policy. You may withdraw consent at any time by deleting your account, though this may make the Service unusable.

15.3 International transfers. The Service is operated using cloud infrastructure and third-party processors that may be located outside your country of residence, including in the United States and the European Union. By using the Service you acknowledge that your data will be transferred, stored and processed in those locations, subject to appropriate safeguards described in the Privacy Policy.

15.4 Health data in your jurisdiction. The Service is a consumer wellness product. We are not a HIPAA covered entity or business associate, and the Service is not designed to satisfy HIPAA, UAE health-data localisation requirements, or any comparable clinical data regime. Health Professionals and clinics must not use the Service to store, transmit or process regulated clinical records where doing so would breach their own obligations.

15.5 Security. We implement technical and organisational measures designed to protect your data, including encryption in transit, access controls and authentication. However, no system is completely secure, and no transmission over the internet can be guaranteed. We do not warrant that the Service will be free from unauthorised access, and you use it accepting that risk, subject to our obligations under applicable data protection law and Section 20.

15.6 Your rights. Depending on your location you may have rights of access, rectification, erasure, restriction, portability, objection and withdrawal of consent. Section 26 and the Privacy Policy explain how to exercise them.

16. Third-Party Services and Content

16.1 Third-party dependencies. The Service relies on third-party services, including cloud hosting and database infrastructure, artificial intelligence model providers, push-notification infrastructure, SMS and OTP delivery providers, mapping and place-lookup services, nutritional reference databases, and the Connected Health Platforms.

16.2 No responsibility. We do not control third-party services, content, websites or products, and we make no representation about them. Access to any third-party service is at your own risk and is governed by that third party's terms and privacy policy. Any link, listing or integration is not an endorsement.

16.3 Dependency failures. Interruption, degradation, error, change of terms, price increase or discontinuation by a third-party provider may affect the Service. We are not liable for any such event, and it does not entitle you to a refund except as required by law.

17. Availability, Changes and Beta Features

17.1 No uptime guarantee. The Service is provided on an "as available" basis. We do not warrant uninterrupted or error-free operation. Access may be suspended or limited for maintenance, upgrades, repairs, security, capacity, or reasons beyond our control.

17.2 Changes to the Service. We may add, modify, suspend or discontinue any feature or the whole Service at any time. Where a change materially and adversely affects a Paid Plan you hold, we will give you reasonable notice and, at our option, a pro-rata refund of the unused portion of the fee you have paid for that plan, which shall be your sole remedy for that change.

17.3 Geographic availability. The Service is available internationally, but is not available in every country and some features vary by region. We may add or withdraw territories at any time. You are responsible for compliance with the laws of the place from which you access it.

17.4 Beta and preview features. Features identified as beta, preview, experimental or early access are provided "AS IS" and "AS AVAILABLE", may be unstable or inaccurate, may be changed or withdrawn without notice, and are excluded from any warranty, service commitment or support obligation. Do not rely on beta features for any purpose affecting your health. We may collect additional diagnostic data from beta features.

17.5 Data limits. We may impose reasonable limits on storage, request rates, file sizes, log volume and AI usage, and may vary them.

18. Term, Suspension and Termination

18.1 Term. These Terms apply from your first use of the Service and continue until terminated under this Section.

18.2 Termination by you. You may stop using the Service and delete your account at any time:

In the app: open the More tab, go to Privacy & Data, and select Delete account. Deletion takes effect immediately and you will be signed out.
By email: if you no longer have the application, email support@everygram.ai with the subject "Account deletion request", from the address associated with your account, including the mobile number (with country code) used to register so we can locate your account. We will verify the request and complete deletion within 30 days, then confirm.

Deleting your account does not cancel a subscription purchased through an app store. You must cancel separately as described in Section 10.5.

18.3 Suspension and termination by us. We may suspend, restrict or terminate your access, with or without notice, if we reasonably believe that: you have breached these Terms or applicable law; your account is being used fraudulently or is compromised; you have failed to pay a fee due; your conduct poses a risk to us, to other users, or to any person's safety; you are a restricted person under Section 24; or we are required to do so by law, a regulator or a Platform Provider. We may also terminate for convenience on 30 days' notice, in which case we will refund the unused portion of any prepaid fee.

18.4 Effect of termination. On termination: your licence under Section 11 ends immediately; you must stop using the Service; and we will delete or de-identify your personal data as described below. In-app deletion removes your profile and account details, food logs, meal photographs and voice-log transcriptions, weight, workout, activity and sleep records (including data synced from a Connected Health Platform), goals, personas, preferences, notification settings and device push registrations. Deletion is permanent and cannot be undone. Residual copies within encrypted backups are purged within 30 days. We retain no personal data after that period except where retention is required by law, or where data has been aggregated and de-identified. Data held by Apple Health or Health Connect on your own device is unaffected and remains under your control in those platforms' settings.

18.5 No refund on termination for breach. If we terminate your account for breach of these Terms, no refund is due, except where a refund is required by applicable law.

18.6 Survival. Sections 2, 4, 5, 9.5, 10.6, 10.7, 12.4, 12.7, 14, 15, 18.4–18.6, 19, 20, 21, 22, 23, 24, 25 and 26 survive termination.

19. Disclaimer of Warranties

19.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, ALL CONTENT, ALL AI OUTPUT, AND ALL DATA OBTAINED THROUGH THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.

19.2 WE, OUR AFFILIATES, AND OUR LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES, CONDITIONS, REPRESENTATIONS AND TERMS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

19.3 WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

(a) THE SERVICE WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY HEALTH, WEIGHT, FITNESS, NUTRITIONAL OR OTHER OUTCOME; (b) ANY NUTRITIONAL VALUE, CALORIE FIGURE, MACRONUTRIENT FIGURE, INGREDIENT LIST, ALLERGEN INDICATION, PORTION ESTIMATE, ENERGY-EXPENDITURE FIGURE, INSIGHT, PATTERN, TARGET OR NOTIFICATION IS ACCURATE, COMPLETE, CURRENT OR RELIABLE, OR CORRESPONDS TO THE FOOD YOU ACTUALLY CONSUMED; (b1) ANY PUBLICLY AVAILABLE NUTRITIONAL DATASET RELIED UPON BY THE SERVICE IS ACCURATE, CURRENT, REGIONALLY APPLICABLE, OR APPLICABLE TO THE SPECIFIC PRODUCT OR PREPARATION YOU CONSUMED; (b2) ANY "VERIFIED", "MATCHED" OR SIMILAR INDICATOR CONSTITUTES CONFIRMATION OF ACCURACY; (b3) THE SERVICE WILL DETECT, SCREEN FOR, IDENTIFY OR WARN YOU OF ANY MEDICAL CONDITION, DEFICIENCY, ALLERGY, INTOLERANCE OR ADVERSE TREND, WHETHER DIAGNOSED OR UNDIAGNOSED; (c) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED; (d) ANY NOTIFICATION OR REMINDER WILL BE DELIVERED, OR DELIVERED AT ANY PARTICULAR TIME; (e) DATA RECEIVED FROM ANY CONNECTED HEALTH PLATFORM, DEVICE OR THIRD PARTY IS ACCURATE OR COMPLETE; OR (f) THE SERVICE OR ANY SERVER IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

19.4 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE, CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

19.5 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR CONDITIONS. IN THOSE JURISDICTIONS, THE EXCLUSIONS IN THIS SECTION APPLY ONLY TO THE EXTENT PERMITTED, AND ANY WARRANTY THAT CANNOT LAWFULLY BE EXCLUDED IS LIMITED IN DURATION TO NINETY (90) DAYS FROM YOUR FIRST USE OF THE SERVICE OR THE MINIMUM PERIOD REQUIRED BY LAW, WHICHEVER IS LONGER. SEE SECTION 26 FOR RIGHTS SPECIFIC TO YOUR REGION.

20. Limitation of Liability

20.1 Exclusion of indirect loss. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OPPORTUNITY, ANTICIPATED SAVINGS, OR LOSS OR CORRUPTION OF DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20.2 Health-related loss. WITHOUT LIMITING SECTION 20.1 AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY CLAIM ARISING FROM OR RELATING TO:

(a) YOUR RELIANCE ON ANY AI OUTPUT, NUTRITIONAL ESTIMATE, INGREDIENT OR ALLERGEN INFORMATION, CALORIE OR MACRONUTRIENT TARGET, INSIGHT, SUGGESTION OR NOTIFICATION; (a1) ANY INACCURACY ARISING FROM THE DESCRIPTION YOU PROVIDED, FROM PUBLICLY AVAILABLE NUTRITIONAL DATA, OR FROM ANY "VERIFIED" OR SIMILAR INDICATOR, OR YOUR FAILURE TO VERIFY OFFICIAL VALUES WITH THE RESTAURANT, MANUFACTURER OR BRAND; (a2) ANY MEDICAL CONDITION YOU HAVE, WHETHER OR NOT DIAGNOSED AND WHETHER OR NOT KNOWN TO YOU, THAT MADE THE SERVICE UNSUITABLE OR UNSAFE FOR YOU; (b) ANY DIETARY, NUTRITIONAL, EXERCISE, MEDICATION OR OTHER HEALTH DECISION YOU MAKE; (c) ANY ALLERGIC REACTION, ANAPHYLAXIS, INTOLERANCE, ADVERSE FOOD REACTION, NUTRITIONAL DEFICIENCY OR EXCESS, METABOLIC EVENT, WEIGHT CHANGE, INJURY OR ILLNESS; (d) THE DEVELOPMENT, RECURRENCE OR EXACERBATION OF ANY EATING DISORDER OR DISORDERED EATING PATTERN; (e) ANY DELAY IN, OR FAILURE TO, SEEK MEDICAL ATTENTION; (f) THE NON-DELIVERY, DELAY OR MISTIMING OF ANY NOTIFICATION OR REMINDER; OR (g) THE ACTS, OMISSIONS OR ADVICE OF ANY HEALTH PROFESSIONAL, CLINIC OR OTHER THIRD PARTY.

20.3 Liability cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU ACTUALLY PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (US$100).

20.4 Aggregation. The cap in Section 20.3 is aggregate and is not increased by the number of claims, claimants or causes of action.

20.5 Exceptions that always apply. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; or (d) any other liability that cannot lawfully be excluded or limited under the law applicable to you. Where applicable law does not permit the exclusion or limitation of certain damages, the exclusions and limits in Sections 19 and 20 apply only to the fullest extent that law permits.

20.6 Basis of the bargain. You acknowledge that the disclaimers and limitations in Sections 19 and 20 are a fundamental basis of the bargain between us, that we would not provide the Service on the pricing offered without them, and that they will apply even if a limited remedy is found to have failed of its essential purpose.

20.7 Time limit for claims. To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim arose, failing which it is permanently barred. This does not apply where a longer limitation period is mandatory under the law applicable to you.

21. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless EveryGram, its affiliates, and their respective officers, directors, employees, agents, licensors and suppliers from and against all claims, demands, actions, proceedings, liabilities, damages, losses, judgments, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to:

your use or misuse of the Service;
your breach of these Terms or of any applicable law;
your User Content, including any claim that it infringes or misappropriates a third party's rights;
any recording, photograph or data you submitted relating to another person without their lawful consent;
any health, dietary, medication or exercise decision made by you or by any person relying on information you obtained through the Service;
your violation of the rights of any third party; and
where you are a Health Professional or clinic, your professional services, advice, licensure, record-keeping and data handling.

We may assume the exclusive defence and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate. You may not settle any matter in a way that imposes an obligation or admission on us without our prior written consent. This Section does not apply to the extent a claim arises from our own breach, negligence or wilful misconduct, and does not apply to consumers to the extent prohibited by the law of their country of residence.

22. Governing Law and Dispute Resolution

22.1 Governing law. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict-of-laws principles. If you are a consumer resident in the EEA, the United Kingdom, or a jurisdiction whose law grants you the protection of mandatory local consumer rules, this choice of law does not deprive you of the protection of those mandatory rules. Region-specific provisions in Section 26 prevail over this Section for the residents to whom they apply.

22.2 Informal resolution first. Before commencing any formal proceeding, you agree to contact us at support@everygram.ai with a written description of the dispute, the relief sought and your account details, and to attempt in good faith to resolve it informally. We will do the same. Neither party may commence formal proceedings until sixty (60) days after that notice, unless the claim is for urgent injunctive relief or falls within Section 22.4. Any limitation period is tolled during that period.

22.3 Jurisdiction. Subject to Sections 22.4, 26.1, 26.2 and 26.3, the courts of the Emirate of Dubai, United Arab Emirates, have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms. For the avoidance of doubt, EveryGram is incorporated in Dubai Silicon Oasis, a free zone of the Emirate of Dubai administered by the Dubai Integrated Economic Zones Authority, and is not established in the Dubai International Financial Centre or the Abu Dhabi Global Market; the courts of those financial free zones have no jurisdiction over disputes arising under these Terms.

22.4 Injunctive relief and small claims. Nothing in this Section prevents either party from seeking urgent injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property, confidential information or data security, or from bringing an individual claim in a small claims court or equivalent tribunal where the claim qualifies.

22.5 Language. These Terms are drafted in English. Where a translation is provided for convenience and there is any inconsistency, the English version prevails, except where the law applicable to you requires otherwise (including where Arabic is required to prevail before the UAE courts).

23. Apple and Google Platform Terms

23.1 Application. This Section applies where you obtained the application from the Apple App Store or Google Play, and supplements the rest of these Terms. In the event of a conflict between this Section and the rest of these Terms, this Section prevails in respect of that application only.

23.2 Apple App Store

You acknowledge and agree that:

These Terms are between you and EveryGram only, and not with Apple Inc. ("Apple"). EveryGram, not Apple, is solely responsible for the application and its content.
The licence granted in Section 11 is limited to a non-transferable licence to use the application on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that it may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
Apple has no obligation whatsoever to provide any maintenance or support services in respect of the application. Support requests should be directed to support@everygram.ai.
In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the application, and any other claim, loss, liability, damage, cost or expense attributable to a failure to conform to any warranty is EveryGram's sole responsibility.
EveryGram, not Apple, is responsible for addressing any claim by you or any third party relating to the application or your possession and use of it, including: (a) product liability claims; (b) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation, including in connection with the application's use of the HealthKit framework.
In the event of any third-party claim that the application or your possession and use of it infringes that third party's intellectual property rights, EveryGram, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
You must comply with any applicable third-party terms of agreement when using the application.
Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
EveryGram's contact information for questions, complaints or claims relating to the application is: Novaclare - FZCO, Premises DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates, support@everygram.ai.
Where the application uses HealthKit, you acknowledge that health data obtained through HealthKit will be used only for health, fitness and wellness management purposes as described in Section 6.5, will not be sold, and will not be used for advertising or data-mining purposes other than improving health, fitness or wellness management, or for your own health research with your express consent.

23.3 Google Play

Where you obtained the application from Google Play, you acknowledge that these Terms are between you and EveryGram only, and not with Google LLC; that your use is additionally subject to the Google Play Terms of Service; that Google is not responsible for the application or its content; and that Google has no obligation to provide maintenance or support for it. Refunds for purchases made through Google Play are governed by Google's refund policy.

24. Export Control and Sanctions

You represent and warrant that you are not located in, ordinarily resident in, or a national or government official of, any country or territory subject to comprehensive economic sanctions administered by the United Arab Emirates, the United Nations Security Council, the United States (including OFAC), the European Union or the United Kingdom, and that you are not identified on any restricted-party, denied-persons or sanctions list maintained by those authorities. You agree not to use, export or re-export the Service in violation of any applicable export control or sanctions law, and not to make the Service available to any person prohibited from receiving it. We may suspend or terminate access immediately where we reasonably believe this Section has been breached.

25. General Provisions

25.1 Changes to these Terms. We may amend these Terms at any time. For material changes, we will provide reasonable advance notice — normally at least 30 days — by in-app notice, push notification, email, or by posting the revised Terms with an updated effective date. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may delete your account under Section 18.2; where you hold a Paid Plan and the change materially and adversely affects you, you may cancel and receive a pro-rata refund of the unused prepaid portion. Changes required by law or for security reasons may take effect immediately. Changes do not apply retroactively to a dispute of which we had notice before the effective date.

25.2 Assignment. You may not assign or transfer these Terms or any right under them without our prior written consent; any attempt to do so is void. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganisation or sale of assets, provided your rights under these Terms are not materially reduced.

25.3 Force majeure. We are not liable for any failure or delay in performance caused by an event beyond our reasonable control, including act of God, natural disaster, epidemic or pandemic, war, terrorism, civil unrest, government action, sanction, embargo, labour dispute, power or telecommunications failure, internet or cloud-provider outage, cyber-attack, or the act or omission of a third-party supplier.

25.4 Severability. If any provision of these Terms is held invalid, illegal or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed. The remaining provisions continue in full force. Section 26.1.5 governs severability within the arbitration provisions for U.S. residents.

25.5 No waiver. Our failure or delay in enforcing any provision is not a waiver of it. A waiver is effective only if given in writing by an authorised representative, and applies only to the instance specified.

25.6 Entire agreement. These Terms, together with the Privacy Policy and any additional terms under Section 1.4, constitute the entire agreement between you and us regarding the Service, and supersede all prior or contemporaneous understandings, communications and proposals, whether oral or written. Nothing in this Section limits liability for fraudulent misrepresentation.

25.7 Relationship. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment or fiduciary relationship between you and us.

25.8 Third-party rights. Except for Apple as provided in Section 23.2.9, and for our affiliates, officers, directors, employees, agents, licensors and suppliers as beneficiaries of Sections 19, 20 and 21, no person who is not a party to these Terms has any right to enforce them.

25.9 Notices. We may give notice by in-app message, push notification, SMS to your registered number, or email to your registered address; such notice is deemed received 24 hours after sending. You must give notice to us in writing at support@everygram.ai, and to Premises DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates where these Terms or applicable law require written notice by post.

25.10 Interpretation. Headings are for convenience only. "Including" means "including without limitation". References to a statute include its amendments and successors. The singular includes the plural and vice versa. No rule of construction against the drafter applies.

25.11 Survival. Section 18.6 governs survival.

26. Region-Specific Terms

The following provisions apply to residents of the regions named, and prevail over any conflicting provision elsewhere in these Terms for those residents.

26.1 United States residents — Binding arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

26.1.1 Agreement to arbitrate. Except as set out in Sections 26.1.4 and 26.1.7, you and EveryGram agree that any dispute, claim or controversy arising out of or relating to these Terms, the Service, or the relationship between you and us — whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and whether arising before, during or after the termination of these Terms — will be resolved exclusively by final and binding individual arbitration, and not in a court of law.

26.1.2 Arbitration procedure. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time the arbitration is commenced, as modified by these Terms. The rules are available at adr.org. The arbitration will be conducted by a single arbitrator. The arbitration will take place in the U.S. county of your residence, or by telephone, videoconference or on written submissions at your election. The arbitrator has exclusive authority to resolve any dispute regarding the interpretation, applicability, enforceability or formation of this arbitration agreement, except as stated in Section 26.1.5. The arbitrator may award any relief available in court on an individual basis, and the award may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs this Section.

26.1.3 CLASS ACTION AND JURY TRIAL WAIVER. YOU AND EVERYGRAM EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. The arbitrator may not consolidate or join the claims of more than one person and may not preside over any form of representative proceeding, and may award relief only in favour of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

26.1.4 Exceptions. This Section does not require arbitration of: (a) an individual claim properly brought in a U.S. small claims court; (b) a claim for injunctive or equitable relief regarding intellectual property, unauthorised access, or data security; or (c) any claim that applicable law does not permit to be arbitrated. Claims for public injunctive relief, where such relief may not lawfully be waived, are severed and stayed pending the outcome of arbitration.

26.1.5 Severability within this Section. If Section 26.1.3 is found unenforceable as to any claim or request for relief, that claim or request must be severed and brought in a court of competent jurisdiction, and all other claims remain in arbitration. If any other part of this Section 26.1 is found unenforceable, it will be severed and the remainder enforced.

26.1.6 Mass arbitration protocol. If 25 or more claimants submit demands raising substantially similar claims and are represented by the same or coordinated counsel, the demands will be administered in staged batches of no more than 50 at a time, with a single arbitrator per batch, and the limitation period for all unfiled demands is tolled until their batch is reached. You and we will cooperate in good faith with the administrator to implement this protocol efficiently.

26.1.7 YOUR RIGHT TO OPT OUT OF ARBITRATION. You may opt out of Sections 26.1.1 to 26.1.3 within thirty (30) days of first accepting these Terms by sending written notice to support@everygram.ai with the subject line "Arbitration Opt-Out", stating your full name, the mobile number on your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms, and will not affect your account or your use of the Service in any way. If you opt out, Section 26.1.9 governs.

26.1.8 Costs. We will pay all AAA filing, administration and arbitrator fees that exceed what you would have paid to file in court, except where the arbitrator determines that your claim was frivolous or brought for an improper purpose. Each party otherwise bears its own legal fees, unless a statute or the arbitrator's award provides otherwise.

26.1.9 If arbitration does not apply. Where you have opted out, or a claim is excluded from arbitration, that dispute will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you and we consent to personal jurisdiction there, without prejudice to your right to bring a claim in the courts of your own state of residence where mandatory consumer law so permits.

26.1.10 California residents. Under California Civil Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. California residents also have rights under the CCPA/CPRA, including rights to know, delete, correct, and to limit the use of sensitive personal information, as described in the Privacy Policy. We do not sell or share personal information as those terms are defined in the CCPA.

26.1.11 Children. The Service is restricted to adults aged 18 or over and is not directed to children. We do not knowingly collect personal information from any person under 18, and we do not offer a parental-consent route. A parent or guardian who believes we hold information about a person under 18 should contact support@everygram.ai and we will delete it promptly.

26.1.12 Not a HIPAA covered entity. As stated in Section 15.4, EveryGram is not a covered entity or business associate under HIPAA, and the Service is not designed to store or transmit protected health information subject to HIPAA.

26.2 European Economic Area residents

26.2.1 Mandatory rights preserved. Nothing in these Terms affects your rights under mandatory consumer protection law in your country of residence, including your rights under Directive (EU) 2019/770 on digital content and digital services and Directive 2011/83/EU on consumer rights. Where these Terms conflict with such a mandatory rule, the mandatory rule prevails.

26.2.2 Jurisdiction. You may bring proceedings against us in the courts of your country of residence, and we will bring proceedings against you only in the courts of your country of residence. The arbitration provisions in Section 26.1 do not apply to you.

26.2.3 Right of withdrawal. You have the right to withdraw from a purchase of digital content or a subscription within 14 days of the contract being concluded, without giving a reason. To exercise it, notify us at support@everygram.ai before the period expires. You expressly acknowledge and consent that, where you request immediate access to digital content, performance begins before the withdrawal period expires, and you thereby lose your right of withdrawal once performance has begun, in accordance with Article 16(m) of Directive 2011/83/EU. Where the purchase was made through an app store, the Platform Provider's own withdrawal and refund process also applies.

26.2.4 Data protection. We process personal data in accordance with the GDPR. Health, dietary and biometric-related data is special category data processed on the basis of your explicit consent under Article 9(2)(a). You have rights of access, rectification, erasure, restriction, portability and objection, the right to withdraw consent at any time without affecting the lawfulness of prior processing, and the right to lodge a complaint with your national supervisory authority. Details of our transfer safeguards and how to exercise your rights are in the Privacy Policy. Where we are required to designate a representative in the Union, their details will be published there.

26.2.5 Automated decision-making. The Service generates insights and notifications automatically. These do not produce legal effects concerning you or similarly significantly affect you within the meaning of Article 22 GDPR. You may disable notification categories at any time.

26.2.6 Children. Article 8 GDPR sets the digital-consent age at 16, subject to member states lowering it to no less than 13. The question does not arise here: the Service is restricted to users aged 18 or over in every member state, which is above every national threshold, and we do not offer a consent route for children.

26.2.7 Online dispute resolution. The European Commission's ODR platform is available at ec.europa.eu/consumers/odr. We are not obliged, and do not undertake, to participate in dispute resolution before a consumer arbitration board.

26.2.8 Liability. In addition to Section 20.5, nothing in these Terms limits our liability for breach of an essential contractual obligation, in which case liability is limited to foreseeable damage typical for this type of contract, nor our liability under applicable product liability legislation.

26.3 United Kingdom residents

26.3.1 Mandatory rights preserved. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including the rights that digital content be of satisfactory quality, fit for purpose, and as described, and the remedies of repair, replacement or price reduction. Nothing affects your rights under the Consumer Protection from Unfair Trading Regulations or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

26.3.2 Jurisdiction. These Terms are governed by the law of England and Wales for UK consumers, and you may bring proceedings in the courts of England and Wales or, if you reside in Scotland or Northern Ireland, in the courts of that jurisdiction. The arbitration provisions in Section 26.1 do not apply to you.

26.3.3 Right of cancellation. You have a 14-day cancellation right equivalent to that described in Section 26.2.3, including the loss of that right where you consent to immediate performance.

26.3.4 Data protection. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Health data is special category data processed on the basis of your explicit consent. You may complain to the Information Commissioner's Office (ico.org.uk).

26.3.5 Children. The Service is restricted to users aged 18 or over and is neither designed for nor directed to children. It is not offered to under-18s in the United Kingdom, and we take steps to terminate any account we identify as belonging to a person under 18 (Section 3.2).

26.3.6 Liability. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, breach of the terms implied by sections 9 to 11 of the Consumer Rights Act 2015, or any other liability that cannot lawfully be excluded.

26.4 United Arab Emirates residents

26.4.1 Consumer protection. Nothing in these Terms limits your rights under Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations.

26.4.2 Data protection. We process personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Health-related data is processed on the basis of your explicit consent, which you may withdraw at any time.

26.4.3 Health data. Where applicable, we observe the requirements of Federal Law No. 2 of 2019 concerning the Use of Information and Communication Technology in Health Fields, including in relation to the storage and transfer of health data. Where health data must be retained within the UAE, we retain it in accordance with the applicable determination of the competent authority.

26.4.4 Minors. Under Federal Decree-Law No. 45 of 2021, processing the personal data of a minor requires the consent of a parent or guardian. We do not rely on that route: the Service is restricted to adults aged 18 or over, and we do not knowingly process the personal data of any person under 18.

26.4.5 Language. Where these Terms are required to be produced before a UAE court or authority in Arabic, the Arabic translation will prevail to the extent required by that authority.

26.5 Other jurisdictions

26.5.1 Australia. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those guarantees. Where permitted, our liability for breach of a non-excludable guarantee is limited, at our option, to resupplying the service or paying the cost of resupply.

26.5.2 Canada. Residents of Quebec and other provinces retain all rights under applicable provincial consumer protection legislation, which prevails over any conflicting term, including any arbitration or class-waiver provision to the extent it is unenforceable there.

26.5.3 Elsewhere. Where a mandatory rule of your country of residence conflicts with these Terms, that rule prevails to the extent of the conflict, and the remainder of these Terms continues to apply.

27. How to Contact Us


Entity	Novaclare - FZCO (trading as EveryGram)
Registered address	Premises DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
Registration number	77886
Commercial licence	79635, issued by the Dubai Integrated Economic Zones Authority
General support	support@everygram.ai
Legal and privacy	legal@everygram.ai
Data protection contact	privacy@everygram.ai
Account deletion	support@everygram.ai — subject "Account deletion request"
Arbitration opt-out (US)	support@everygram.ai — subject "Arbitration Opt-Out"
Website	https://everygram.ai
Privacy Policy	https://everygram.ai/privacy

By using EveryGram, you acknowledge that you have read and understood these Terms, that you are aged 18 or over as required by Section 3.1, and that you understand the Service is not a medical service and its nutritional information is an AI-generated estimate that may be inaccurate.